Grace Senior Care
A Unit of Gracevive Healthcare Private Limited
Last Updated: 04 December 2025
1. INTRODUCTION AND SCOPE
This Privacy Policy (“Policy”) governs the manner in which Gracevive Healthcare Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at No.1327, First Floor, 4th Main, 5th Cross, Chandra Layout, Bangalore North, Karnataka, India, 560040, operating under the brand Grace Senior Care (hereinafter referred to as “Gracevive”, “Company”, “we”, “our” or “us”), collects, processes, stores, uses, discloses, and protects personal data of users accessing or using www.gracevive.com and associated platforms (“Website”).
This Policy is framed in accordance with:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Digital Personal Data Protection Act, 2023
- Other applicable laws in India
By accessing or using the Website, you consent to the collection and processing of your Personal Data in accordance with this Policy.
2. DEFINITIONS
For the purposes of this Policy:
- “Personal Data” means any data about an individual who is identifiable by or in relation to such data.
- “Sensitive Personal Data or Information (SPDI)” shall have the meaning ascribed under applicable Indian law.
- “Processing” includes collection, recording, organization, storage, adaptation, retrieval, use, disclosure, transmission, erasure, or destruction of data.
- “User” / “You” means any individual accessing or using the Website.
3. INFORMATION WE COLLECT
3.1 Information Voluntarily Provided by You
We may collect:
- Full name
- Contact details (email address, phone number, address)
- Login credentials
- Healthcare-related information submitted for service delivery
- Payment information (processed via secure third-party gateways)
- Any data submitted through forms, chats, or inquiries
Where healthcare data is collected, such data shall be treated as Sensitive Personal Data in accordance with applicable laws.
3.2 Automatically Collected Information
When you access our Website, we may automatically collect:
- IP address
- Device type and unique identifiers
- Browser type and operating system
- Access timestamps
- Pages viewed and usage analytics
- Referral URLs
3.3 Cookies and Tracking Technologies
We use:
- Essential cookies (for website functionality)
- Analytical cookies (for performance monitoring)
- Preference cookies (to enhance user experience)
You may control cookie preferences via browser settings. Disabling certain cookies may affect Website functionality.
3.4 Third-Party Sources
If you interact via social login or third-party integrations, we may receive limited publicly available profile information.
4. PURPOSE AND LAWFUL BASIS OF PROCESSING
We process Personal Data for lawful purposes including:
- Provision and administration of healthcare and related services
- Appointment scheduling and diagnostics coordination
- User authentication and account management
- Responding to queries and grievances
- Regulatory compliance and statutory reporting
- Fraud detection and cybersecurity
- Improving service efficiency and user experience
- Sending transactional communications
- Marketing communications (only with consent)
We shall not sell Personal Data. Aggregated or anonymized data that does not identify individuals may be used for analytics, research, or commercial purposes.
5. DATA SHARING AND DISCLOSURE
We may disclose Personal Data strictly on a need-to-know basis to:
- Healthcare professionals, laboratories, and diagnostic partners
- Authorized service providers and vendors
- Payment gateway operators
- Cloud storage providers
- Legal, regulatory, or governmental authorities (where mandated)
Such disclosures shall be subject to contractual confidentiality obligations and reasonable security safeguards.
Cross-border data transfers, if any, shall be conducted in compliance with applicable Indian laws.
6. DATA RETENTION
We retain Personal Data:
- For as long as necessary to fulfil the purposes for which it was collected;
- For statutory or regulatory compliance;
- For dispute resolution or enforcement of legal rights.
Upon expiry of retention periods, data shall be securely deleted or anonymized.
7. DATA SECURITY MEASURES
Gracevive implements reasonable security practices and procedures including:
- Encryption of data in transit and at rest
- Role-based access controls
- Secure server infrastructure
- Periodic security audits
- Incident response mechanisms
While we endeavour to protect Personal Data, no electronic transmission system is entirely secure, and we cannot guarantee absolute security.
8. YOUR RIGHTS UNDER APPLICABLE LAW
Subject to applicable laws, you have the right to:
- Access your Personal Data
- Seek correction or updation
- Withdraw consent
- Request erasure (subject to legal retention obligations)
- Grievance redressal
- Nominate a representative (where applicable under DPDP Act)
Requests may be made to: wecare@Gracevive.com
9. CHILDREN’S PRIVACY
The Website is not intended for individuals below 18 years. We do not knowingly collect data from minors without lawful guardian consent.
10. THIRD-PARTY LINKS
The Website may contain links to third-party websites. Gracevive is not responsible for the privacy practices or content of such external platforms.
11. GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000:
Grievance Officer: B K Veerendra Kumar
Email: wecare@Gracevive.com
Address: No.1327, First Floor, 4th Main, 5th Cross, Chandra Layout, Bangalore North, Karnataka, India, 560040.
Response timeline shall be in accordance with applicable law.
12. POLICY UPDATES
We reserve the right to amend this Policy at our discretion. Continued use of the Website after modifications constitutes acceptance of the revised Policy.
13. TERMS AND CONDITIONS
Grace Senior Care
A Unit of Gracevive Healthcare Private Limited
Last Updated: 04 December 2025
14. ACCEPTANCE OF TERMS
By accessing or using www.gracevive.com (“Website”), you agree to be legally bound by these Terms and Conditions (“Terms”). If you do not agree, you must discontinue use immediately.
These Terms constitute a legally binding agreement under the Indian Contract Act, 1872.
15. ELIGIBILITY
You must be at least 18 years of age and competent to contract under Indian law.
By using the Website, you represent that you satisfy these eligibility requirements.
16. NATURE OF SERVICES
Gracevive facilitates senior care and healthcare-related services including but not limited to:
- Home healthcare coordination
- Diagnostic services facilitation
- Medical consultations coordination
- Caregiver services
Gracevive acts as a facilitator/platform provider unless expressly stated otherwise. Medical decisions remain solely between patients and licensed medical professionals.
17. USER OBLIGATIONS
You agree not to:
- Violate any applicable law
- Upload false, misleading, or fraudulent information
- Attempt unauthorized access to systems
- Interfere with Website security
- Use the Website for unlawful or commercial exploitation
18. ACCOUNT SECURITY
Users are responsible for safeguarding login credentials and for all activities under their account. The Company shall not be liable for unauthorized account use due to user negligence.
19. INTELLECTUAL PROPERTY
All trademarks, service marks, logos, content, software, and materials are the exclusive property of Gracevive or its licensors and are protected under:
- The Copyright Act, 1957
- The Trade Marks Act, 1999
Unauthorized reproduction or use is strictly prohibited.
20. PAYMENT TERMS
Where applicable:
- Payments must be made through authorized payment gateways.
- Pricing is subject to revision.
- Refunds, if any, shall be governed by separate refund policies.
- Taxes shall be levied as per applicable GST laws.
21. SERVICE AVAILABILITY
We do not warrant uninterrupted or error-free service. We reserve the right to suspend, modify, or discontinue services without prior notice.
22. DISCLAIMER OF WARRANTIES
The Website and services are provided on an “as is” and “as available” basis. Gracevive disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
Medical outcomes are not guaranteed.
23. LIMITATION OF LIABILITY
To the maximum extent permissible under law, Gracevive shall not be liable for:
- Indirect, incidental, consequential damages
- Loss of profits, goodwill, or data
- Acts or omissions of third-party providers
- Force majeure events beyond reasonable control
Total liability, if any, shall not exceed the amount paid by the user for the specific service giving rise to the claim.
24. INDEMNIFICATION
You agree to indemnify and hold harmless Gracevive, its directors, officers, employees, and affiliates against all claims, losses, liabilities, damages, and expenses arising out of:
- Breach of these Terms
- Misuse of the Website
- Violation of law
- Infringement of third-party rights
25. TERMINATION
We reserve the right to suspend or terminate access without prior notice for violation of these Terms.
26. FORCE MAJEURE
Gracevive shall not be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, governmental actions, pandemics, strikes, or system failures.
27. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India.
Courts at Bengaluru, Karnataka shall have exclusive jurisdiction.
28. SEVERABILITY
If any provision is held invalid, the remaining provisions shall continue in full force and effect.
29. ENTIRE AGREEMENT
These Terms, along with the Privacy Policy, constitute the entire agreement between the User and Gracevive.
CONTACT INFORMATION
Gracevive Healthcare Private Limited
Email: wecare@Gracevive.com
No.1327, First Floor, 4th Main, 5th Cross, Chandra Layout,
Bangalore North, Karnataka, India, 560040,
CIN: U86100KA2025PTC201379